Refund & Cancellation Policy

Last updated: 20 April 2026 · Effective: 20 April 2026

The short version Cancel before we start work — full refund. Report already delivered but seriously wrong or incomplete — we'll redo it or refund you. Refunds go back to your original payment method via Razorpay within 7 business days of approval. Because reports are custom digital work, refunds after delivery are handled case-by-case, not automatically.

1. What this policy covers

This policy applies to all paid orders placed through safelease.in — the ₹299 AI Hazard Report and the ₹1,499 Inspector Visit — and payments processed through Razorpay. It should be read together with our Terms of Service.

2. When you can cancel for a full refund

You're entitled to a 100% refund if any of the following apply:

You cancel before we start working on your report — usually within 1 hour of payment. Reports are typically queued for 1–2 hours before AI processing begins.
Payment is deducted from your account but no order confirmation email arrives within 24 hours.
We fail to deliver your report within the promised turnaround time (24 hours for AI reports; the scheduled date for Inspector Visits) and you choose to cancel instead of waiting.
You were charged twice for the same order due to a technical glitch — the duplicate is automatically refunded.
We cancel the order from our side — for example, we can't find an inspector in your city, or your payment looks fraudulent.

3. When you can request a partial or full refund after delivery

Since reports are digital and custom, we review post-delivery refund requests case by case. You may request a refund within 7 days of delivery if:

The report contains major factual errors — for example, it references a property type, city, or address you did not submit.
The report is substantially shorter or less detailed than what we advertised.
The AI analysis missed an obvious hazard clearly visible in the photos you sent, and you can show this.
For Inspector Visits: the inspector did not show up or did not complete the site visit.

Depending on the case, we will either:

Redo the report at no extra cost (our usual first response), or
Refund in full if you prefer not to continue, or
Offer a partial refund if only part of the deliverable was affected.

4. When a refund won't be issued

We generally don't refund if:

You changed your mind after the report was delivered and it met the advertised scope.
Your landlord or a third party disagreed with the report's findings — the report reflects our honest assessment based on the photos you provided.
You didn't like the report's conclusions — for example, we found fewer hazards than you hoped for, and you wanted ammunition for negotiation.
You uploaded low-quality, blurry, or incomplete photos and the report reflects those limits (we'll flag this in the report itself).
You request a refund more than 7 days after delivery.
You've made repeated refund requests across multiple orders without substantive reasons — this may be treated as abuse of the policy.

5. How to request a refund

Email us with "Refund Request" in the subject line

Email: pratiklimbachiya4@gmail.com

Include:

Your full name and the email you used at checkout
Razorpay payment ID (in your receipt email) or UPI transaction reference
Date of purchase
Reason for the refund request, with supporting details or screenshots where relevant

We will acknowledge your request within 48 hours and give you a final decision within 3 business days.

6. How refunds are processed

Approved refunds are processed through Razorpay, back to the original payment method (credit card, debit card, UPI, net banking, or wallet).
Refund initiation happens within 2 business days of approval.
The amount typically reflects in your account within 5–7 business days of initiation, depending on your bank. UPI and wallet refunds are usually faster (1–3 days); credit card refunds can take up to 10 business days.
Per RBI guidelines, if a refund is delayed beyond the standard timeline, you may be entitled to penal interest — contact us and we will follow up with Razorpay.

We cannot refund to a different card, bank account, or UPI ID than the one used at purchase. This is an RBI-mandated restriction to prevent fraud.

7. Chargebacks and disputes

If you believe a transaction is incorrect, please contact us first — we can usually resolve issues faster than your bank. If you initiate a chargeback with your bank or card network without contacting us, we may:

Pause your account while the chargeback is being reviewed
Submit the report, delivery logs, and payment records as evidence
Charge a dispute-handling fee up to ₹500 if the chargeback is ruled invalid

Whenever possible, email us first — it's faster and friendlier.

8. Failed transactions

If your payment fails, no order is created, and no service is rendered. If the amount was deducted from your bank but not received by us, it will be auto-reversed by Razorpay or your bank per RBI rules, typically within 5–7 business days (T+5 for domestic transactions). If you don't see the reversal after 10 days, contact us with the transaction reference.

9. Pricing errors

If a product is listed at an incorrect price due to a typo or technical error, we reserve the right to cancel the order and refund in full. We will not be obligated to provide the service at the mistaken price.

10. Changes to this policy

We may update this policy as the service evolves or when laws change. Material changes will be posted here with an updated "Last updated" date. Changes only apply to purchases made on or after the update date.

11. Governing law

This policy is governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Surat, Gujarat. Your statutory rights under the Consumer Protection Act, 2019, including the right to file a complaint with the relevant District Consumer Disputes Redressal Commission, are unaffected.